Md Minhazul Islam

Airlines Sales & Marketing Professional · Aviation IT & Data Science

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Professional Summary

An accomplished Airlines Sales & Marketing professional with 13+ years of experience driving B2B, B2C, corporate, and enterprise sales for both Full-Service Carriers (FSC) and Low-Cost Carriers (LCC). Proven expertise in IT, Data Science, and Business Informatics with an additional 4 years of practical experience. Recognized for commercial acumen, strategic planning, data-driven decision-making, and exceptional customer focus. Proficient in advanced aviation IT systems and a fast learner who thrives in dynamic, high-stakes environments.


Core Competencies

Commercial Acumen: Sales acquisition, pricing optimisation, revenue management, potential account management, and cost-of-sales minimisation.
Strategic Planning: Sales culture transformation, marketing planning, consultative and insight-driven selling, and MICE market focus.
Analytical & Problem Solving: Strategic analysis, root cause identification, and effective solution implementation.
Customer Focus: Delivering exceptional customer experience through active listening and prompt issue resolution.
Continuous Improvement: Staying informed on aviation, tourism, and economic trends to drive improvements and adopt new tools and technologies.
Aviation IT Systems: Python, Tableau, MS Power BI, MIDT, DDS, Salesforce, Prism, BSP; Airlines PSS: Amadeus, Travelport, Sabre, Travelsky, SITA, Navitaire.

Education

Master of Business Administration (MBA)

University of Rajshahi, Bangladesh

Major: Finance & Banking

2008 (Exam 2010)

Bachelor of Business Administration (BBA)

University of Rajshahi, Bangladesh

Major: Finance & Banking

2006 (Exam 2008)

Professional Experience

Manager – Business Development

Quantum Aviation Services Limited (Partex Star Group & ADN Group JV)

Apr 2025 – Present
  • Lead business development initiatives to secure new Airlines General Sales Agency (GSA) partnerships.
  • Conduct and deliver aviation industry insights and market outlooks for Bangladesh and global aviation sectors.
  • Prepare and present market intelligence reports, sales forecasts, and cost-benefit analyses to support strategic planning.
  • Develop future-focused sales and marketing plans aligned with airline partner objectives.
  • Liaise with civil aviation authorities, central bank, and regulatory bodies to ensure compliance with GSA operations, licensing, and policy frameworks.

Manager – Sales & Marketing

Air China Limited (GSA: Irving Aviation Ltd.)

May 2024 – Dec 2024
  • Brought the DAC–PEK (Dhaka–Beijing) route to breakeven in November 2024 and turned it profitable within five months of its July 2024 launch.
  • Achieved an average load factor of 80% (DAC–PEK) and 77% (PEK–DAC), with Dhaka's point-of-sale contribution at 74%.
  • Recruited and led a team of seven covering Sales & Marketing, Reservations, Ticketing, Finance, and Accounting.
  • Directed flight scheduling, tariff introduction, inventory control, pricing, and revenue management strategies.

Manager – Sales & Marketing

AirAsia (GSA: Total Air Services)

Apr 2022 – Aug 2023
  • Expanded flight frequency on KUL–DAC route from one to triple daily, deploying A330, A321, and A320 fleets — increasing daily seat capacity from 180 to 708 seats.
  • Maintained a 95% seat load factor from August 2022 throughout tenure, transporting ~20,000 passengers/month.
  • Secured 82% DAC local point-of-sale contribution, establishing AirAsia as the preferred carrier in the market.
  • Grew DAC–KUL one-way average fare from USD 195 to USD 500 — a 150% revenue yield improvement.
  • Built and trained the Dhaka station team to industry-standard performance levels.

Assistant Manager – Sales

China Southern Airlines

Jul 2018 – Mar 2022
  • Delivered USD 51M revenue during Covid-19 against a USD 10M target — a 410% overperformance — through strategic inventory optimisation and a 360% average fare growth across 2020–2021.
  • Established a secure 15-day quarantine Travel Lane, enabling compliant operations during the pandemic.
  • Achieved 48% YoY revenue growth in 2019, earning China Southern's Best Overseas Employee award.
  • Expanded CAN–DAC seat capacity by 31% in 2019, sustaining an 87% flown seat load factor.
  • Generated 17% revenue growth within the first six months of joining (Jul 2018).
  • Achieved a 93% Penalty & Charges collection rate — ranking as the top-performing station globally for China Southern Airlines.
  • Captured 25% market share on 6th Freedom routes (North America, Southwest Pacific, North Asia) via innovative Through Boarding-Pass & Checked-in Baggage facilities.
  • Enrolled 20,370 new Sky Pearl Club loyalty members (≈10% of all passengers per flight, 2018–Q1 2020).

Executive – Sales & Marketing

Malaysia Airlines (GSA: Union Tours & Travels Ltd.)

May 2016 – Jun 2018
  • Managed 600+ MICE groups, expanding revenue from diverse international markets.
  • Gained expertise in Airlines Tariff, Revenue Management, Pricing, and manual fare calculation.
  • Acquired hands-on experience in Fare Filing on ATPCO and SITA Airfare Insight Application.
  • Secured 35 global and local corporate contracts through effective negotiation and relationship management.
  • Designed and implemented the DAC Station Incentive Scheme for 2017–2018, generating 80% of station revenue from incentivised agents.
  • Contributed to the station's annual budget preparation and financial planning process.

Senior Executive – System Integration

Excel Telecom Ltd. (National Distributor of Samsung Mobile)

Jun 2015 – Apr 2016
  • Collaborated with Samsung Mobile India to conceptualise and develop a Distribution Management System (DMS) and Market Communication System (MCS) covering primary channel to end-user analysis for the Bangladesh market.
  • Derived insights into customer shopping behaviour, spending patterns, and demographic trends using marketing-mix (4P) analytics.

Manager – IT

Union Group (Nokia · Airlines GSA · Textiles & Retail)

Dec 2010 – Jun 2014
  • Established a CISCO-equipped network infrastructure supporting 1,000+ users, integrated with a state-of-the-art Data Centre.
  • Pioneered the development of an in-house ERP and MIS Dashboard enabling detailed analysis for sales, marketing, and commercial operations.

Training & Certifications

Course Date Organiser
SITA Airfare Insight 10–11 Jul 2017 SITA
Basic Fares & Ticketing 29–30 Oct 2014 Sabre / Abacus
Basic Core Functionality 22–23 Feb 2012 Sabre / Abacus
Passenger Fares & Ticketing 11–15 Feb 2012 Bangladesh Biman Corporation

Languages

  • Bengali — Native
  • English — Fluent

"Fiercely enthusiastic, I can simply get things done – quickly and with no fuss."

Disclaimer: The views expressed on this website are mine and do not reflect the official policy or position of my employer or affiliated institutions.

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